ADDITIONAL INFORMATION

Job Number25144920
Job CategoryReservations
LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
SchedulePart Time
Located Remotely?N
Position Type Non-Management

EDUCATION & EXPERIENCE REQUIRED

• Minimum one year experience in reservations/front office.
• Knowledge of Opera PMS advantageous.
• Possess excellent verbal and written communication and Microsoft Office skills, and a high attention to detail.
• Ability to work in a fast-paced environment with strong organisational and interpersonal skills and prioritisation of tasks.

• Process all reservation requests, changes, and cancellations received by phone, email and social channels (or any other applicable platform).
• Identify guest reservation needs and determine appropriate room type.
• Accommodate and document special requests.
• Maintain guest history, update and ensure the latest information is retained in the record.
• Be proficient in answering questions about property facilities/services and room accommodations.
• Use sales techniques when assisting guests in making reservations, including personalising calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister Marriot International properties on sold out days.
• Follow proper escalation procedures when addressing guest concerns.
• Promotion of Marriott Bonvoy loyalty program.
• Maximise upselling opportunities where possible.
• Demonstrates self-confidence, energy, personal, manages time well and builds a positive work environment.