Reservations Agent | Monarto Safari Resort at Journey Beyond

Monarto, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Reception Experience, Reservations Experience, NewBook Systems, Guest Experience, Microsoft Office Suite

Industry

Leisure;Travel & Tourism

Description

About Us With spacious and thoughtfully designed rooms and suites, expanding into an additional 20 luxurious tents and a private lodge in 2026, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend. About Journey Beyond Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort. Joining the Monarto Safari Resort team, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests. About the role With the addition of the luxury tents in early 2026, we are seeking a Reservation Agent who will be responsible for the first impressions of the lodge. You will be responsible for receiving telephone and email enquires, completing reservations for our guests, promoting packages, tailoring itineraries, building rapport and providing excellent customer service to our guests. About you The successful candidate will require: Great customer service and communication skills Experience in reception or reservations in a hotel environment Knowledge in NewBook systems desirable Passion for guest experience and going above and beyond for guests Intermediate skills in Microsoft Office suite What We Offer Journey Beyond Group discounts A career with opportunities for progression Employee Assistance Program Discount on hotel accommodation & food and beverage offerings How To Apply If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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Responsibilities

The Reservations Agent will be responsible for receiving telephone and email inquiries, completing reservations for guests, and promoting packages. This role is integral in providing excellent customer service and building rapport with guests.