Full job description

Atlanta Training Center is seeking a highly skilled Front Office & Hospitality Instructor to lead our "Professional Training for Receptionists and Front Office Operations" program. The ideal candidate will combine extensive front desk leadership with broader hospitality management expertise to deliver our current curriculum and help develop future training modules.

Key Responsibilities;

• Deliver interactive, hands-on sessions using role-playing, practical exercises, and simulated software tools.
• Instruct trainees across three core modules: Foundational Receptionist Skills, Advanced Hotel Front Office Operations, and Professional Administration & Guest Relations.
• Evaluate student performance through continuous practical assessments, written quizzes, and capstone simulations.
• Provide constructive feedback and mentorship to prepare students for corporate and 5-star hospitality roles in Dubai.
• Assist in expanding and updating the professional training suite with new specialized modules.

Required Qualifications & Core Skills;

• Experience: 5–7+ years in hotel front office management, senior receptionist, or duty manager roles.
• Technical Skills: Advanced proficiency in Opera PMS (or equivalent hotel Property Management Systems), MS Office, and standard office equipment.
• Domain Mastery: In-depth knowledge of guest cycle management, phone etiquette, check-in/check-out procedures, upselling strategies, night audit basics, and administrative workflows.
• Instructional Skills: Proven ability to train, mentor, or teach adults in a structured classroom or corporate environment.
• Languages: Fluent in English (Arabic bilingualism preferred).

Work Location: In personFull job description

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Job Description

Reservations Agent:

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

• Should have min. 2 years experience as Reservations Agent for a 5 Star Hotel/Resort in UAE
• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera will be preferred
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit