Reservations Agent - Moxy Patra Marina at SWOT Hospitality Management Company

Patras, Peloponnese, Western Greece and the Ionian, Greece -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations, Guest Communication, Upselling, Revenue Maximization, Availability Monitoring, Customer Service, Record Keeping, Collaboration, Reporting, Forecasting, English Communication, Organization, Attention To Detail, Multitasking, Reservation Systems, Microsoft Office

Industry

Hospitality

Description

SWOT Hospitality is seeking for Moxy Patra Marina Reservations Agent Ready to turn bookings into experiences? At Moxy, we don’t just take reservations, we create first impressions. As a Reservations Agent, you’ll be the go-to contact for guests, delivering fast, friendly, and upbeat service while helping maximize revenue opportunities. Key ResponsibilitiesReservations & Guest Communication Handle reservations via phone, email, and online systems with speed and accuracy Share clear, engaging info about rooms, rates, and promotions Manage modifications, cancellations, and special requests smoothly Stay up to date on hotel offerings and local highlights Revenue & Occupancy Support Spot upselling opportunities to enhance guest stays Monitor availability and booking patterns Track no-shows and process charges where needed Providing Exceptional Customer Service Deliver a welcoming, confident, and efficient booking journey Respond to guest questions and concerns with positivity and solutions Promote loyalty program benefits Administrative & Coordination Tasks Keep reservation records accurate and updated Collaborate with Front Office, Sales & Revenue teams Assist with reports and forecasts Previous experience in Reservations, Front Office, or Hospitality Customer Service preferred Excellent communication skills in English Strong organization & attention to detail Comfortable multitasking in a fast-paced environment Familiar with reservation systems & Microsoft Office Positive energy and passion for hospitality A dynamic & inclusive environment Competitive Salary Package Career growth opportunities within SWOT Hospitality Group Employee Wellbeing Initiative, including mental health support, empathy training and 1-1 coaching About SWOT Hospitality · We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts. · We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.

Responsibilities

The Reservations Agent is responsible for handling all guest bookings via phone, email, and online systems accurately, while providing engaging information about rooms, rates, and promotions. This role also involves monitoring availability, spotting upselling opportunities, and ensuring smooth modifications and cancellations.