Reservations Agent (Non-Management)-1 at Four Seasons Hotels Limited - Turkey

Las Bahamas, Buenos Aires, Argentina -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Reservation Management, Complaint Handling, Reporting, Communication, Administrative Support, Hospitality Management, Attention To Detail, Time Management

Industry

Hospitality

Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Since opening in 1962, The Ocean Club, A Four Seasons Resort, Bahamas has been a playground for celebrities and discerning travellers set along an 8-kilometre (5-mile) stretch of natural, white-sand beach on Paradise Island. Connect with Bahamian beauty in an enclave of remarkable seclusion, where intimate low-rise buildings are immersed in 14 hectares (35 acres) of Versailles-inspired lawns and gardens. Wake up to breakfast on your private balcony, then indulge in a restorative treatment in one of our Balinese-style spa villas or head out for a round of golf at Ocean Club Golf Course. However you spend your day, be sure to join us back at Martini Bar and Lounge for a nightcap. When Legends Come To Life Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens. Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean. On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten. The Ocean Club has a treasured history serving generations of luxury travelers. Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island. The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa. The Role of the Reservation Agent The Reservation Agent is responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest's satisfaction. Key Functions Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms. Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head. Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests. Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complementary room request, group blocks travel agent discount. Handle guest complaints in accordance with Four Seasons policy. Process WRO. Trust. Internal Reservations. and FIT reservations. Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention and VIP guests. Obtain arrival times for VIPs or Special Attention guests. Monitor Front Desk reservations made the night prior and address any reoccurring issues. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival. Process Employee Comp requests and handle Friends & Family requests with the guidance of the Department Head or Assistant Manager. Comply with Four Seasons standards for Sales & Marketing, while working harmoniously and professionally with co-workers and the planning committee. Work harmoniously and professionally with co-workers and supervisors. Perform any other tasks and projects as delegated by the Front Office Manager or Assistant Director of Rooms. Respond according to the crisis management plan to any resort emergency or safety situation. What we offer: • Competitive salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Employee Discount for stays at any Four Seasons worldwide • Complimentary Employee Meals This is an exciting time to join The Ocean Club, a Four Seasons Resort. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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Responsibilities

The Reservations Agent is responsible for selling resort accommodations and managing incoming reservation requests to ensure guest satisfaction. Key duties include processing internal and external bookings, running operational reports, and coordinating VIP arrivals.