About the job

Reservations Admin Agent – Boutique Apartment Hotel, East London

Salary: £30k

Location: East London

Start: Ideally immediately / up to 2 weeks’ notice

We’re working with a high-end, stylish apartment hotel in East London who are looking for a Reservations Admin Agent to join their team and support the Revenue Manager.

This is a great opportunity for someone with previous hotel reservations and administration experience, who is confident using MEWS and enjoys working in a busy, guest-focused environment.

Key Responsibilities

• Responding to enquiries from guests, customers, travel agencies and other partners
• Following up on group bookings and agency enquiries
• Managing payment arrangements and ensuring payments are processed correctly
• Handling invoicing and billing
• Dealing with ad hoc queries and requests from individual guests
• Maintaining strong relationships with guests and agency partners
• Managing and updating reservations through the MEWS system
• Supporting the Revenue Manager with general reservations and administrative tasks
• Providing excellent customer service and ensuring enquiries are dealt with promptly and professionally

About You

We’re looking for someone who has:

• Previous hotel, reservations or hospitality experience
• Strong customer service and administration skills
• Experience with billing and invoicing
• Excellent attention to detail and organisation
• Confident communication skills, both written and verbal
• Hands-on experience using MEWS – this is essential
• The ability to work independently while supporting the wider team
• Availability to start immediately or with a maximum of 2 weeks’ notice

This is a lovely opportunity to join a high-end apartment hotel with a great working environment, and would suit someone who enjoys a varied reservations and administrative role.

Please note: MEWS experience is essential for this position. Applications without previous MEWS experience will not be considered.