Reservations Agent/Officer at Accor

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Guest Interaction, Attention To Detail, Organizational Skills, Administrative Skills, Service Orientation, Upselling, Knowledge Of OPERA Software, Time Management, Feedback, Telephone Service, Reservation Management, F&B Promotions, Room Types, Price Objections

Industry

Hospitality

Description

Company Description We are in the luxury hotel business in central Singapore; offering business and leisure travelers contemporary rooms and suites filled with opulent amenities and elegant furnishings, alongside first-rate facilities, exquisite French and local cuisines in our all-day dining restaurant, bar and a huge convention space with meeting rooms and 2 ballrooms to cater to corporate, meeting guests as well as leisure function events including weddings & dinner & dances. We represent the renowned French living and Sofitel hospitality in Singapore. Job Description Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system. Report directly to the Reservations Manager Be well versed in Resavison Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback" concerning both enquiries and firm reservations Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone. Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel. Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum. Offer appropriate room types, price inclusions, upsell and handle price objections. Responsible for ensuring that all daily tasks is completed diligently Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel. Take note of the reservation status to sell available rooms. To be well informed in all F&B Promotions Taking In Room Dining Orders and actively upselling Qualifications Able to work shifts Ability to communicate in English effectively. Good interpersonal and guest interaction skills. Meticulous and has an eye for detail. Good organizational and administrative skills. Knowledge of OPERA software is preferred. Service-oriented. Desire and ability to train and develop ambassador. Maintain awareness of industry trends. Initiate contacts and establishes rapport easily. Assert point of view directly yet tactfully. Organise time and work efficiently. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Reservations Agent is responsible for handling telephone inquiries and accepting reservations, ensuring accurate input into the system. They must maintain a professional attitude while liaising with guests and provide efficient telephone service.