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Reservations Agent at PAL Airlines

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 27

Salary

45000.0

Posted On

15 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Respond promptly and courteously to customer inquiries via phone, email, or online chat regarding reservations and availability.
Process new reservations, modifications, and cancellations accurately using the company’s booking system.
Provide detailed information about products, services, pricing, and policies to assist customers in making informed decisions.
Coordinate with other departments such as front desk, housekeeping, or transportation to ensure smooth service delivery.
Maintain up-to-date knowledge of promotions, packages, and seasonal offers to maximize sales opportunities.
Resolve customer complaints or issues efficiently, escalating complex cases to supervisors when necessary.
Document all interactions and transactions thoroughly to ensure accurate records and reporting.

Responsibilities

Respond promptly and courteously to customer inquiries via phone, email, or online chat regarding reservations and availability.
Process new reservations, modifications, and cancellations accurately using the company’s booking system.
Provide detailed information about products, services, pricing, and policies to assist customers in making informed decisions.
Coordinate with other departments such as front desk, housekeeping, or transportation to ensure smooth service delivery.
Maintain up-to-date knowledge of promotions, packages, and seasonal offers to maximize sales opportunities.
Resolve customer complaints or issues efficiently, escalating complex cases to supervisors when necessary.
Document all interactions and transactions thoroughly to ensure accurate records and reporting.