Reservations Agent (Part Time) | InterContinental Sanctuary Cove Resort at IHG Career

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations management, Customer service, Communication, Phone etiquette, Email correspondence, Opera, Holidex Plus, Microsoft Office, Attention to detail, Organizational skills, Problem solving, Reporting, Administrative tasks, Relationship building

Industry

Hospitality

Description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world. As Australia’s first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove. We are currently seeking a Part-Time Reservations Agent to join our team. Your Day to Day • Support the daily operations of the Reservations Department, maximising occupancy and average rate. • Handle guest enquiries, bookings, amendments and cancellations with accuracy and efficiency. • Deliver exceptional service through all guest interactions, particularly over the phone and email. • Build strong relationships with guests and internal departments to ensure a seamless booking experience. • Maintain accurate reservation records and correspondence. • Assist with reporting and administrative tasks as required by the Revenue Manager. • Stay up to date with promotions, packages and loyalty programs to confidently guide guests. • Support Front Office operations where required and contribute to a collaborative team environment. What We Need From You • Previous experience in a Reservations or hotel front office role preferred. • Strong communication skills with a confident and professional phone manner. • Ability to build rapport quickly and deliver personalised service. • High attention to detail and strong organisational skills. • Experience with Opera, Holidex Plus and Microsoft Office (preferred). • Ability to learn new systems quickly and adapt in a fast-paced environment. • Completion of Year 12 or equivalent. • Flexibility to work a rotating roster as required. • Full Australian working rights. What We Offer Join our extraordinary world — a place where you can be yourself, grow your career, and be part of a supportive and inspiring team. You’ll enjoy a suite of benefits designed to support your wellbeing and professional development, including: • Global hotel and F&B discounts across the IHG Hotels & Resorts network • Paid birthday leave • Enhanced parental leave • Lifelong learning and career development programs • IHG Career Milestone celebrations • Transfer of entitlements as you move and grow within IHG • Access to retail discount programs We’re proud to be IHG — and we know you will be too. To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.com Follow us on Instagram and Facebook - @intercontinentalsanctuarycove Follow us on Linkedin - https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/

Responsibilities

The Reservations Agent will manage guest bookings, amendments, and cancellations while ensuring exceptional service standards. They will also support the Revenue Manager with administrative tasks and assist Front Office operations as needed.