RESERVATIONS AGENT (PART TIME) | MERCURE GOLD COAST RESORT

A 292-room hotel, spanning over 3.5 hectares with significant food & beverage operations, two resort pools and extensive conference facilities, Mercure Gold Coast Resort is an oasis located amongst expansive gardens on the Gold Coast.
We have the opportunity for a proactive and dynamic Reservations Agent to join our experienced Reservations team as our business grows.
This is a Part Time opportunity.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Desire to learn, develop and innovate in whatever you do.
• Strong attention to detail, highly organised, able to multitask and meet deadlines.
• Excellent verbal and written communication skills.
• A passion for guest engagement, combined with a strong sales approach and passion for driving and generating business.
• Previous experience in Opera PMS or Opera Cloud preferred.
• Flexibility to working days/hours to suit business needs, including weekends.
• Excellent problem-solving skills and the ability to ‘think on your feet’.
• Previous experience with Group Reservations highly regarded.
  Additional Information

• In collaboration with the Reservations Supervisor and Rooms Division Manager, allocate room inventory with a special attention paid to group reservations.
• Accurately process both FIT and group bookings, including availability requests, confirmations, payment schedules, within the required timeframes.
• Establish a strong working relationship with our guests and clients.
• Establishing strong relationships and accuracy in addressing guest needs/requirements
• Monitor and report on market trends to assist the Director of Sales & Marketing and Revenue team.
• Produce reports and statistics as requested, including business turnaways and group forecasts.
• Assist with the management of payments, cancellations, rooming lists, and terms and conditions.
  Qualifications