ABOUT US

The Penticton Lakeside Resort has been an integral part of Penticton’s coastline since 1982 when it first opened its doors to international arrivals, Canadian Travelers, and local British Columbians. The breathtaking scenery surrounding Penticton and Okanagan Lake is just the beginning of our guests’ unique vacation experience at Penticton Lakeside Resort and Conference Centre. Our property includes 273 unique guestrooms, three private restaurants, a private beach and marina on Okanagan Lake, and many more amenities for our guests to enjoy.

REQUIREMENTS

• Hotel reservation experience an asset
• Strong customer service & communication skills
• Problem solving & conflict resolution skills
• Ability to work independently & as part of a team
• Up-to-date knowledge of local area & attractions
  Job Types: Part-time, Casual, Seasonal
  Pay: From $18.00 per hour
  Expected hours: 16 – 30 per week

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Hotel: 1 year (preferred)

Work Location: In perso

YOUR ROLE

We are seeking an outgoing and courteous Reservations Agent to provide guests with a seamless and friendly booking journey.

RESPONSIBILITIES

• Process & manage all guest reservations (phone, email, and/or online bookings)
• Provide information related to guests’ stay and travel
• Process reservations related payments
• Upselling/cross-selling to promote hotel services and enhance guest experience
• Enter group rooming list and/or other guest data as required
• Front Desk support including but not limited to, answering phones, and communicating with other departments for guest requests
• Other tasks as assigned