Full job description

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations. At Ennismore, we are committed to supporting your growth and learning every day, ensuring that your work brings purpose and fulfillment to your life. During your journey with us, you will have the opportunity to explore limitless possibilities, shape your own story, and help us imagine the future of hospitality together.

Rixos Marina Abu Dhabi is a luxury hotel that delivers authentic Turkish hospitality with exceptional service standards. The hotel redefines luxury by offering a unique and unforgettable holiday experience, creating a new meaning for modern hospitality and leisure.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

THE POSITION

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

KEY ROLES & RESPONSIBILITIES

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
• Meet and greet VIP guests personally
• Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Airport Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrival
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Performs related duties and special projects assigned

Qualifications

**Required Qualifications:**

• Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification
• Minimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service roles within a hospitality environment
• Fluent English language proficiency (written and verbal)
• Excellent interpersonal and communication skills with the ability to engage diverse guests and colleagues
• Strong organizational and time management abilities with meticulous attention to detail
• Demonstrated ability to manage stress effectively and remain resilient in fast-paced environments
• Proven team collaboration skills and a genuine commitment to supporting colleagues
• Professional presentation standards and impeccable personal grooming habits
• Proficiency with hotel property management systems and basic computer applications

**Preferred Qualifications:**

• Experience with Opera property management system or similar hospitality software
• Multilingual capabilities beneficial for our Abu Dhabi location
• Certification in hospitality customer service or guest relations
• Experience in a luxury or upscale hotel environment
• Demonstrated initiative in creating personalized guest experiences and identifying service opportunities
• Strong conflict resolution and problem-solving capabilities
• Cultural awareness and sensitivity in a multicultural workplace setting

 

Full job description

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you passionate about hospitality and enjoy helping guests plan the perfect stay? We are looking for a friendly, enthusiastic and service-oriented Reservations Agent to join our opening team at Radisson Hotel Fujairah.

As a Reservations Agent, you will often be one of the first points of contact for our guests. You will handle reservation enquiries, provide accurate information about the hotel and its services, and turn enquiries into bookings while creating a positive first impression of Radisson Hotel Fujairah.

Key Responsibilities

• Handle reservation enquiries by telephone, email and other booking channels in a professional and timely manner.
• Process, amend and cancel reservations accurately in the hotel system.
• Provide guests with information on room types, rates, packages and hotel facilities.
• Convert enquiries into confirmed bookings and identify opportunities to upsell rooms and hotel services.
• Ensure guest profiles, preferences and reservation details are accurately recorded.
• Coordinate with Front Office, Sales and other departments to ensure a seamless guest experience.
• Follow hotel reservation procedures, rate guidelines and service standards at all times.

Qualifications

• Previous experience in Reservations, Front Office or a similar guest service role, preferably within a hotel environment.
• Excellent communication and telephone etiquette.
• Good sales ability with the confidence to convert enquiries and identify upselling opportunities.
• Knowledge of hotel PMS and reservation systems is an advantage.
• Fluent in English; additional languages are an advantage.
• Ability to work effectively as part of a team in a fast-paced environment.
• UAE hotel experience is an advantage.
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