Reservation Agent

Responsible for handling hotel room reservations, inquiries, amendments, and cancellations through phone, email, website, and OTA platforms. Ensures accurate bookings, provides excellent guest service, and supports occupancy and room revenue targets.

Key Responsibilities:

• Process and update room reservations accurately.
• Respond to guest inquiries regarding rates, availability, and hotel facilities.
• Handle cancellations, amendments, and special requests.
• Coordinate with Front Office, Housekeeping, Sales, and Revenue teams.
• Promote room upgrades and hotel packages when appropriate.
• Maintain accurate reservation records and reports.
• Ensure all bookings follow hotel policies and procedures.

Requirements

• Previous experience as a Reservation Agent, Front Desk Agent, or similar hotel position.
• Experience in hotel reservations or Front Office operations preferred.
• Knowledge of hotel PMS and booking/OTA systems.
• Good knowledge of room types, rates, packages, and hotel policies.
• Excellent communication and customer-service skills.
• Good telephone and email etiquette.
• Strong attention to detail and accuracy.

Pay: AED2,500.00 - AED3,000.00 per month

Experience:

• UAE Hotel: 3 years (Required)
• Work Location: In person