JOB SUMMARY

We are seeking a dedicated and enthusiastic Reservation Agent to join our team, based within the Reservations Team you will work closely with all areas of reservations, from managing accommodation and bookings to liaising with clients and hotels. The ideal candidate will possess excellent service skills and a passion for hospitality. As a Reservation Agent, you will be responsible for managing reservations, providing information about our services, and ensuring a seamless experience for our clients. Your ability to communicate effectively, will be essential in catering to our diverse clientele.

EXPERIENCE

• Previous experience in guest services or hospitality is highly desirable.
• Strong communication skills with an emphasis on phone etiquette and professionalism.
• Familiarity with hotel reservation systems is beneficial but not essential as training will be provided.
• A genuine passion for providing exceptional service in a fast-paced environment is crucial.
• Computer proficiency across all Microsoft software is essential.
  If you are looking to advance your career and enjoy working with a small team of dedicated professionals, we invite you to apply for the position of Reservation Agent.
  Please apply through Indeed or email peter.manton@reservation-highway.co.uk for more information about the role.
  Job Types: Full-time, Part-time
  Pay: £21,000.00-£28,000.00 per year
  Expected hours: 32 per week

Benefits:

• Company pension
• Sick pay

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: RH003-Reservation Agent
Expected start date: 06/10/202

• Handle incoming reservation requests via phone, email, and online platforms with professionalism and courtesy.
• Provide detailed information about room availability, rates, and hotel amenities to potential guests.
• Process bookings accurately and efficiently while ensuring all guest preferences are noted.
• Manage modifications and cancellations of reservations in accordance with company policies.
• Maintain up-to-date knowledge of hotels and venues to assist guests with inquiries.
• Uphold high standards of etiquette and customer service at all times.