Job Ref: LOC1098
Branch: Loch Lomond Golf Club
Location: Loch Lomond Golf Club, Alexandria
Salary/Benefits: £26,208 gross per annum plus excellent discounts and benefits
Contract type: Fixed Term
Hours: Full Time
Shift pattern: 5 days out of 7, 8hrs/day shifts typically 8am - 4.30pm or 9.00am - 5.30pm with ocassional 10am -6.30pm in the busy summer season
Hours per week: 40
Posted date: 26/05/2025
Closing date: 28/06/2025

ABOUT US

Loch Lomond Golf Club is one of the world’s finest private members golf clubs. It sits on the “bonnie bonnie banks” of Loch Lomond, amidst breathtaking scenery but within easy reach of Glasgow and Stirling. Our 7095-yard parkland course was designed in 1994 by Tom Weiskopf and Jay Morris and is a truly special place to develop your career - offering wonderful opportunities to learn and grow within a professional team.
Sitting at the heart of our estate is Rossdhu House, a Georgian mansion now home to the clubhouse, where breakfast lunch and dinner is served in our Spikes Bar or halfway house, or more formal dining in private spaces or at special events. The Club also boasts accommodation, with 53 individually designed suites spread across the clubhouse, and surrounding lodges and cottages. As well as world class golf, our Members and guests can also enjoy traditional outdoor pursuits, from boating on the loch, pheasant shooting and stalking as well as river and loch fishing and hill walking. Or for indoor relaxation our five-star spa set within a beautiful walled garden offers an extensive holistic treatment menu, thermal pools and a gym.
Some work here permanently to develop a career in golf and hospitality, some work only seasonally across the busy summer months, while others work part time and flexibly around personal commitments or studies. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to discussing shift patterns and contract types to suit your needs.

ABOUT US

Loch Lomond Golf Club sits beside the “bonnie bonnie banks” of Loch Lomond, amid the breath-taking scenery of Luss in the west of Scotland. Criss-crossed by streams, awash with marshes and cloaked in mature trees, the 7095-yard parkland course was designed in 1994 by Tom Weiskopf and Jay Morris and is ranked among the finest in the world for championship golf

This is a seasonal position commencing as soon as possible and ending 31st October 2025. The role will require you to handle incoming enquiries, providing information relating to club facilities (including Accommodation, Golf, Spa, Transport, Outdoor Pursuits and Restaurants) to members and their guests via phone/email and/or in-house requests. Working within a small team of 7 you will report to the Senior Reservations Agent, and your typical duties will include:

• Dealing with incoming and outgoing communication with members and guests, via telephone, email and face to face.
• Developing an understanding of relevant services and procedures in order to assist members with enquiries and requests.
• Ensure that all member reservation databases are maintained and updated on a daily basis.
• Administration and filing
• To create a complete reservation service for members guests and to provide information regarding Club facilities, including Accommodation, Golf, Dining, Spa, Transport, Outdoor Pursuits and Events to members and their guests via, phone, email, fax or in house requests.
• Relay accommodation availability along with rate information and cancellation policy.
• Take reservations for golf tee times in accordance with the Club Guide.
• Actively sell and reserve dining reservations, transport, and outdoor pursuits.
• Actively sell and reserve spa treatments, encouraging early spa reservations through the accommodation incentive.
• Actively sell and promote club events and the Club for member event usage.
• Review all reservations for the following day ensuring that all details are correct, and information is distributed to relevant departments.
• Ensure emails are checked throughout the day and respond as warranted.