Reservations Agent at Silver Ventures Inc

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Reservations, PBX Operations, Customer Service, Phone Etiquette, Written Communication, Attention To Detail, Organization, Hospitality Management, Booking Software, Conflict Resolution, Multitasking, Professionalism

Industry

Venture Capital and Private Equity Principals

Description

POSITION TITLE: RESERVATIONS AGENT (RESERVATIONS & PBX) Location: Hotel Emma — San Antonio, TX Hotel Emma is seeking a thoughtful, service‑driven Reservations Agent to support both guest booking experiences and hotel communications. This role operates across two types of scheduled shifts—Reservations and PBX—each with a distinct focus. Whether assisting guests with planning their stay or helping route and coordinate calls throughout the hotel, the Reservations Agent plays a key role in delivering the warm, consistent, and refined service experience Hotel Emma is known for. Key Responsibilities Guest Reservations & Booking Experience * Respond to reservation inquiries via phone and email with warmth, professionalism, and confidence * Assist guests with booking, modifying, or canceling reservations accurately * Clearly explain room types, availability, rates, and hotel policies * Ask thoughtful questions to understand guest needs and personalize the booking experience * Provide an overview of hotel amenities, dining, and services as part of the planning process * Ensure each interaction reflects Hotel Emma’s AAA Five‑Diamond service standards * Complete detailed follow-through processes to ensure all reservation and guest profile details are recorded and communicated PBX & Guest Communications Support * Answer incoming calls routed through the hotel’s main phone lines in a timely, welcoming manner * Help direct calls to the appropriate hotel departments * Assist with general guest questions or service requests * Support smooth communication between guests and hotel teams * Maintain a calm, polished phone presence during both guest‑facing and internal calls What Success Looks Like in This Role * Guests feel welcomed, informed, and confident from their first interaction * Reservation details are communicated clearly, reducing the need for follow‑up questions * Calls are answered promptly and handled with courtesy and professionalism * Hotel teams receive clear, accurate call routing and communication support * Guests consistently experience thoughtful, Five‑Diamond‑level hospitality Qualifications * Previous experience in hospitality, reservations, guest services, front desk, or a related customer‑facing role preferred * Strong verbal and written communication skills * A warm, professional phone presence * Strong attention to detail and organization * Ability to manage multiple requests calmly and professionally in a fast‑paced environment Schedule & Work Style Expectations * This role includes different scheduled shift types, with some shifts focused on reservations and others focused on PBX support * Flexibility is required during high‑volume periods, holidays, or peak demand * This position involves extended phone and computer use in a professional office setting

Responsibilities

The role involves managing guest bookings, modifications, and cancellations while providing detailed information about hotel amenities. Additionally, the agent handles PBX operations by routing incoming calls and coordinating communications between guests and hotel departments.