Reservations Agent | Talent Day October 27th at Madeline Hotel and Residences Auberge Resorts Collection

Florence, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Reservations Management, Customer Service, Sales Skills, Communication, Teamwork, Problem Solving, Attention to Detail, Upselling, Technical Proficiency, Multilingualism, Guest Relations, Billing Accuracy, Knowledge of Local Services, Event Coordination, Personalization

Industry

Hospitality

Description

Company Description TALENT DAY - OCTOBER 27TH 2025 Collegio alla Querce opens its doors to the next generation of hospitality professionals. An exclusive opportunity to meet, connect, and share our passion for excellence, respect and heartfelt service. We look forward to discovering individuals driven by curiosity, authenticity and the desire to grow. Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit. For more information: https://auberge.com/collegio-alla-querce/ Job Description Step into the world of refined hospitality as a Reservations Agent at Collegio alla Querce, where each interaction reflects the art of bespoke service. In this role, you will manage reservations with precision and grace, ensuring each guest experience begins with excellence and anticipation of their unique preferences. Key Responsibilities Create a genuine, informative, and personalized guest reservations experience by accurately inputting guest contact information and updating guest history with previous stays, special occasions, preferences, and other pertinent details. Respond to guest inquiries regarding room reservations, availability, accommodations, pricing, and special offers. Maintain complete knowledge of resort facilities and services, including: All accommodations, layouts, décor, and attributes Rates, packages, and promotions Spa treatments, benefits, and costs Entertainment, special events, and daily availability Directions and general information for local services, restaurants, wineries, and points of interest Assist in resolving guest challenges, collaborating with team members and other departments to exceed expectations. Ensure accurate billing and financial transactions for all guest accounts. Upsell resort services and offerings to enhance the guest experience. This role invites you to be the first touchpoint in an exceptional luxury stay, setting the tone for memorable experiences and upholding the high standards of Collegio alla Querce. Qualifications Experience A minimum of three years in a hospitality reservations position in a luxury environment. Technical Skills Proficiency in English; additional languages are highly desirable. Ability to create professional business correspondence. Core Competencies Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest. Ability to work cohesively with other departments and co-workers as part of a team. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

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Responsibilities

As a Reservations Agent, you will manage reservations with precision and grace, ensuring a personalized guest experience. You will respond to inquiries, maintain knowledge of resort services, and assist in resolving guest challenges.