Reservations Agent at The Cloud One

Glasgow, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations, Customer Service, Booking Processing, Overbooking Management, Opera Cloud, Invoicing, Debtors Management, Creditors Management, Deposit Handling, Payment Monitoring, Sales Assistance, Front Office Assistance, Hosting Skills, Communication, Teamwork

Industry

Hospitality

Description

Company Description Our heart beats turquoise. Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 95 hotels in 13 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us. Job Description As a friendly voice on the phone or amicable contact by email, you will provide our guests with excellent service, starting with the booking process. Your duties will also include the following: Reviewing and processing bookings, overbookings and options Maintaining OPERA Cloud, as well as our electronic bookings systems Generating and verifying invoices (debtors and creditors) in line with our pricing policy Handling deposits and monitoring timely incoming payments Assisting both the Sales and Front Office team at peak times Qualifications Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also: Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering/customer call centre industry or be looking for a change of career Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry Be open and communicative and have excellent manners, as well as a solid command of (written and spoken) English Be a team player and willing to provide assistance across departments – we achieve our results together Department: Front Office & Reservation Pay: Individual agreement Hotel: Motel One Glasgow^7708 Type of Employment: Full-time

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Responsibilities

The agent will serve as the friendly voice or amicable email contact, providing excellent service to guests starting with the booking process. Duties include reviewing and processing bookings, maintaining booking systems, generating invoices, handling deposits, and assisting Sales and Front Office teams during peak times.