The Mandrake is an award-winning Luxury boutique Hotel situated in Soho offering our guests an elegant and arty setting within a buzzing vibe, DJ’s and live music venue - the perfect place to be, work and celebrate.
Our Art Installations and commitment Spiritual Wellbeing have both become a central focus for The Mandrake, as we believe that the soul needs to be nourished as much as the mind and body.
The Reservations Agent is responsible for handling all incoming inquiries and bookings with the utmost professionalism and accuracy. This role requires excellent communication skills, attention to detail, and a strong understanding of luxury service standards. As a Reservations Agent, you will play a key part in ensuring a positive guest experience from the very first interaction.

Your responsibilities will include but are not exclusive to:

• Responding promptly to all phone, email, and online reservation inquiries.
• Accurately inputting and updating guest reservations in the hotel’s reservation system.
• Providing detailed information about room types, packages, rates, and amenities.
• Upselling room categories and additional services to maximize revenue.
• Coordinating special requests and communicate them effectively to relevant departments.
• Maintaining knowledge of hotel operations, promotions, events, and local area offerings.
• Ensuring all guest interactions are handled with grace, professionalism, and discretion.
• Handle cancellations, modifications, and no-shows according to policy.
• Assist with group bookings and collaborate with sales or events teams as needed.