Reservations Agent - Villa Resort at Kiawah Island Golf Resort

Kiawah Island, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

13.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Organizational Skills, Written Communication, Verbal Communication, Typing Skills, Microsoft Word, Microsoft Excel, Microsoft Outlook, Teamwork, Independence, Upselling, Knowledge Of Forbes Standards, Knowledge Of AAA Standards

Industry

Hospitality

Description

Position Summary: Villa Resort Reservation Agents are often one of the first points of contact for prospective guests of Kiawah Island Golf Resort. They provide exceptional customer service during each phone call, adhering to KIGR standards, and are dedicated to ensuring each guest is best prepared to have a memorable trip. Agents also work with other resort departments to ensure all details of the reservation are executed accurately and completely. Pay Rate: The rate of pay listed on job boards are auto-generated numbers. Kiawah Island Golf Resort’s actual rate of pay for this position is $13.00 per hour plus commission. Qualifications: Previous customer service experience required. High school diploma, or equivalent vocational training certificate, required. College degree preferred. Friendly, patient, and pleasant telephone voice are all essential. Requires excellent attention to detail and exceptional organizational skills. Must possess excellent written and verbal communication skills. Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are a must in this role. Must be able to work both independently and in a team environment. Good to excellent communication skills in English both verbal and written. Must be able to pass a background check. Expectations & Responsibilities: Provide friendly, professional and individual service, while adhering to all resort standards for reservations. Create and sell a complete stay for the guest, personalized to match each of the guests’ interests and desires, while utilizing all of the resort’s amenities. Provide our guests with information on accommodations and accommodation packages, special events, dining options, recreational activities, golf, and other island happenings. Work closely with the Front Desk, Leisure Services, and Concierge Teams to provide our guests with an exceptional experience from arrival to departure. Upsell quality levels and view types to guests. Make dinner, golf, tennis, nature program, bike and all other reservations for guests at the time of booking, or before arrival, to give the guest the ease of visiting with everything preplanned. Possess knowledge of the Forbes Five Star and AAA Five Diamond standards. Upholds the core values, and policies and procedures of the resort. All other duties, as assigned. Essential Physical Requirements: Must be able to lift and carry minimum weight of 25 lbs. across short-medium distances. Must be able to work on site due to daily needs of the job requirements. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.

Responsibilities

Villa Resort Reservation Agents provide exceptional customer service to prospective guests and ensure all reservation details are executed accurately. They work closely with other resort departments to enhance the guest experience from arrival to departure.