Reservations Agent at Westgate Resorts

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

16.0

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Word Processing, Spreadsheet Applications, Communication Skills, Self-Starter, Collaboration, Organization, Detail-Oriented, Accuracy, Customer Service, Scheduling, Translation Support, Inbound Reservations, Clerical Duties, Problem Solving, Time Management, Phone Etiquette

Industry

Hospitality

Description

Company Description Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence—where your work helps create memories that last a lifetime. Job Description Job Summary The Reservations Agent is responsible for accurately processing inbound tour reservations, with or without transportation, and supporting prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience. Essential Duties and Responsibilities Accurately input all inbound reservations, with and without transportation. Professionally answer and route inbound phone calls. Maintain updated qualifications and assist OPCs (Outside Public Contacts) with changes. Provide translation support for Portuguese- or Spanish-speaking prospective customers to facilitate tour bookings. Communicate flow or qualification changes to OPCs at designated locations. Handle inbound phone program inquiries and solicit prospective customers. Provide accurate directions to all resort properties. Check in and out outside solicitors at specified locations. Monitor flows, coverage, and production during each shift; provide the Manager on Duty (MOD) with pertinent updates. Conduct location verifications each shift to confirm staffing; notify Field Managers of “open” locations and maintain records for accurate assessment of penalties. Package brochures for departmental Fun Packs distributed at hotel Guest Services locations. Verify daily “no show” tours and contact guests to rebook, maximizing resort bookings. Book room nights for Westgate Resorts properties, including Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree Resorts. Perform light clerical duties as assigned. Job Requirements To perform this role successfully, the Reservations Agent must be able to complete each essential duty with accuracy and professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Qualifications Proficiency in word processing and spreadsheet applications. Strong communication skills. Self-starter with minimal need for supervision. Ability to work collaboratively with others. Highly organized and detail-oriented. Accuracy-focused with the ability to meet deadlines. Education & Experience High school diploma or GED required. One to three months of related experience and/or training preferred. Equivalent combination of education and experience may be considered. Additional Information Additional Information This job description outlines the primary responsibilities and qualifications for the Reservations Agent role. It is not intended to serve as an employment contract or to encompass all duties that may be assigned. Employees are expected to perform tasks as directed, regardless of job title or routine responsibilities. Why Westgate? 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Wellness Programs Fun, family culture Employee Assistance Program (EAP) Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice. Property: 43025-WR Windhover Career Site Category: Sales & Marketing Compensation: USD16 - USD16 - yearly

Responsibilities

The Reservations Agent is responsible for processing inbound tour reservations and providing excellent customer service. This includes handling phone inquiries, assisting with translations, and maximizing bookings.