ABOUT US

Set in one of London’s oldest and most culture-rich parts of the capital, Hilton London Bankside is ideally located just a walk away from some of London’s most famous landmarks including Tate Modern, Shakespeare’s Globe, Borough Market and The Shard. With a strong focus on design, each part of the property has been carefully created to reflect the fascinating history and ambiance of the surrounding area, combining the authentic Bankside urban grittiness and polished contemporary design. You will find us very centrally located and within walking distance from several tube stations.

• Southwark tube station – 5-minute walk
• Blackfriars tube station – 5-minute walk
• Waterloo Station – 13-minute walk
• London Bridge tube station – 15-minute walk

Specific job-related duties:

• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.
• To provide a hospitable service to the standard.
• To be fully conversant with OnQ PM.
• To input reservations in the system on a daily basis to keep a system up-to-date without any backlog.
• To communicate with reception at all times and assist where necessary.
• To check all correspondence in connection with reservations and deal with accordingly.
• To be fully aware of all types of bedrooms, all their facilities and locations.
• To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires.
• To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
• To run the arrival check and ensure all traces and comments are up-to-date
• Validate all reservations to secure the transient revenue.
• To run all appropriate reports connected with rooms as laid down in the Reservations SOP’s and distributed to the relevant managers.
• To work in accordance with the rooms strategy/top line actions.
• To ensure that the hotel credit policy is adhered to.
• To advise housekeeping of any special requirements requested, i.e. late booking, cots and VIP’s.
• To develop and maintain good working relationships with all departments in the hotel.
• To attend all relevant training as and when required.
• To show willingness to take on additional responsibilities when necessary.
• To ensure that the company dress code is always adhered to.
• To undertake special duties or work outside the normal daily/weekly routine but with in the overall scope of the position at the request of your Supervisor/Line Manager.
• Self Management
• Gain understanding of the departmental goals and financial targets.
• Comply with hotel rules and regulations and provisions contained in the employment handbook.
• Comply with company grooming and uniform standards.
• Comply with timekeeping and attendance policies.
• Actively participate in training and development programs and maximize opportunities for self-development.
• To ensure that reservations are dealt with in an efficient and pleasant manner