• Carryout show rounds/walk-ins for perspective and existing customers to help increase revenue.
• Assisting with credits control and ensuring correct billing procedure’s
• Provide a professional service at all times when dealing with Meeting & Event enquiries
• Maximize revenue and space and to ensure the meetings and events reservations are input efficiently to ensure this happens
• Co-ordinate function information for all Christmas, Meetings, Conference, Events and Wedding Business ensuring maximum sales are achieved and clear communication is passed to all hotel departments.
• Prepare function sheets and additions and ensure any amendments are communicated to all relevant departments and update main boards.
• Prepare all function charge sheets
• Manage & Demonstrate high quality customer care within the team to meet the service requirements of the hotel
• Liaise with the restaurant and Kitchen and all food operations to ensure administration for menus are correct
• Ensure team provides an effective, efficient service at all times to standards in line with company procedures
• Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
• Ensure team are aware of hotel availability and use every opportunity to maximize room sales
• Be fully conversant and able to operate the hotel front office system and train team to do same
• Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
• Establish and maintain strict security procedures within your department and highlight any potential risks.
• Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis.
• Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
• Ensure security of any safety deposit, guest property and lost property in accordance with hotel procedures
• Supervise, support and motivate reception personnel in order to achieve high standards and the department and hotel goals
• Complete any reasonable duties at the request of General Manager
• Take part in any training and development activities as required
• Assist with the induction and training of new team members and other new members of staff as appropriate
• Inspect front and back of reception for cleanliness
• Adhere to Company image standards and ensure team fully comply with these
• Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
• Take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standard of service in the hotel
• Ensure total confidentiality is observed in the execution of your duties
  Job Types: Permanent, Part-time

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Sick pay

Ability to commute/relocate:

• Chippenham SN15 3HD: reliably commute or plan to relocate before starting work (required)

Work Location: In perso

Please refer the Job description for details