Are you a dynamic professional with a flair for managing reservations and events? Holiday Inn Hemel Hempstead M1 J8 is looking for a Reservations and Events Manager to join our team.
This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients’ expectations.

QUALIFICATIONS AND SKILLS:

• Proven experience in reservations, events management, or a similar role.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Knowledge of revenue management and pricing strategies.
• Ability to analyze market data and competitor information.
• Experience in the hotel or hospitality industry preferred.
• Strong leadership skills with the ability to inspire and motivate a team.

• Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
• System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.
• Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers
• Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
• Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel’s features and services to potential clients.
• Commercial Awareness: Be commercially aware, considering total revenue and “lifetime value” when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.
• Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.