ADDITIONAL INFORMATION

Job Number25051810
Job CategoryRooms & Guest Services Operations
LocationW Edinburgh, 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

Reporting to the Reservations and Reception Manager for all the beverage and food facilities at W Edinburgh, you will be the key point of contact for our guests while they look to make use of our momentous offerings: making them feel welcome, making and confirming reservations, along with recommendations, and ensuring they have the best possible time while with us.
Be expected to assist all guests wanting to ensure the best experience by checking availability, noting any special requests and requirements, and relaying all relevant information to appropriate teams.
Joining the team means you will be instrumental to the success of the hotel’s operations and beyond. We are looking for someone who is detail-oriented, a people-person and passionate!

As Reservations and Reception Agent, key aspects of your role will include:

• Understanding and selling the products on offer of our Beverage and Food Facilities
• Ensure guests are booked in according to the floor plan and availability
• Communicate any important guest information to the relevant department and management team
• Work as part of a wider team
• Take responsibility for ensuring a seamless guest experience

Our ideal Reservations and Reception Agent is someone who has:

• Confidence interacting with guests via telephone, email and chat services
• Good communication skills – both written and verbal English
• Multi-tasking skills and thrives off fast paced environments
• Confident learning and maintaining booking systems
• The ability to work in a team
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops