Reservations Area Manager at Vala's Pumpkin Patch

Gretna, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

24.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Troubleshooting, Customer Service, Team Leadership, Coaching, Direction, Monitoring, Process Improvement, Communication, Organization, Attention To Detail, Problem Solving, Decision Making

Industry

Entertainment Providers

Description

Description About Vala’s Located in Gretna, Nebraska, Vala’s is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala’s property spans 400+ acres, including over 50 attractions, such as pick-your-own pumpkins, apples, and flowers, and over 25 food locations. The Reservations Area Manager is a professional position responsible for overseeing the reservations and admission team. Reporting to the Director of Sales & Revenue, the Reservations Area Manager will take an active role in scheduling, troubleshooting ticketing issues, and providing customer service to enhance the guest experience. This is a part to full time position, with hours needed starting May through December. Some nights and weekends will be required during the late summer and fall season. Requirements Responsibilities: Oversee all online admissions bookings and reservations, ensuring availability and accuracy Serve as a point of escalation for admissions and reservations team, ensuring customer service is the focus for each guest interaction Ensure phones are being answered in a timely manner, and assisting with the phone queue, as needed Troubleshoot any issues that arise with scanning and ticketing platforms Oversee the various ticketing categories, including donations and military ticketing Lead and support Admissions team leads, providing coaching and direction Prepare, monitor, and update scheduling for admissions and reservation staff Prepare guest entry areas pre-season, including equipment and signage Assist in developing and leading pre-season training sessions for seasonal team leads and staff Contribute to post-season evaluations and process improvements Requirements: High school diploma or equivalent. Experience leading a team. Maintain clear verbal and written communication. Strong organizational skills and attention to detail. Ability to use various forms of technology (laptop, tablet, cellphone). Basic computer skills, along with ability to learn new computer systems utilized on the farm. Strong problem solving skills, with the ability to make quick decisions in high-pressure situations. Benefits PTO after 90 days Paid sick time Year-end bonus Amusement Perk Simple IRA eligible after 1 year Phone reimbursement Staff apparel allowance

Responsibilities

This professional position is responsible for overseeing the reservations and admission team, taking an active role in scheduling, troubleshooting ticketing issues, and providing customer service to enhance the guest experience. Key duties include overseeing online admissions bookings, serving as an escalation point for the team, and ensuring phones are answered promptly.