NOTE: In order to be considered for this vacancy, you MUST:

• Already have the Right to Work in the UK in a permanent role (the Company is not offering any form of sponsorship)
• Have extensive experience (ideally in travel and sales) in customer service and delivering exceptional customer care
• Be a superb communicator with excellent command of written and spoken English language
• Apply for the role directly and not via an Agency

We have exciting new career opportunities in a fast-growing and dynamic company.
Greenline Coaches is a luxury coach travel company renowned for its luxury fleet and for providing high-quality services, exceptional customer care, and memorable travel experiences. Greenline Coaches has a fantastic opportunity for a full-time Reservations Assistant to progress their careers with the company’s exciting expansion plans thanks to continued growth and a desire for the highest quality of work.
An overview of a typical day in the role is provided below, along with the full Job Profile.
A typical day at Greenline Coaches;

The things you are likely to encounter in our busy travel shop:

• Inbound phone calls from customers making enquiries, taking bookings and payments, helping customers choose their next holiday or day trip
• Using technology such as Microsoft packages, holiday booking system, and social media
• Liasing with external agencies such hotels about bookings, facilities and other customer queries
• Helping to resolve feedback from customers
• Maintaining the highest level of customer service and standards
• Working within a team and/or customers to resolve issues, balancing the customer’s and the company’s needs, and communicating effectively.
• Being flexible and dynamic in your working style and prioritising our customer experience

Key Responsibilities:

• Ensure excellent customer service, handling customer inquiries and complaints effectively.
• Coordinate with suppliers and team members
• Advising customers on holidays and making recommendations
• Build relationships with new and existing customers to increase bookings for our coach services and day trips.

Key Skills & Qualifications:

• Proven experience in retail, sales and ideally travel.
• Strong understanding of administration.
• Excellent communication, organisational, and problem-solving skills.
• Experience with customer service, retail, or a related field is advantageous.
• Proficient in Microsoft Office and other administrative tools.
• Strong attention to detail and ability to prioritise tasks effectively.

Part Time Roles available:
Part Time Hours: 2 days per week and 2 Saturdays per month. Plus flexibility to cover holiday and sickness
Job Types: Full-time, Part-time
Pay: £24,450.00-£26,000.00 per year

Benefits:

• Employee discount

Work Location: In perso

• Ensure excellent customer service, handling customer inquiries and complaints effectively.
• Coordinate with suppliers and team members
• Advising customers on holidays and making recommendations
• Build relationships with new and existing customers to increase bookings for our coach services and day trips