Damara Day Spa is a premier destination for relaxation, rejuvenation, and wellness, proudly serving the Niagara Falls community. Known for our tranquil environment and skilled team of spa professionals, we provide a wide range of services designed to restore balance and enhance well-being. Our guests trust us for an exceptional experience from the moment they make their reservation to the time they leave feeling refreshed and renewed.
The Opportunity
We are seeking a Reservations Call Agent to join our team in a full-time, permanent capacity. As the first voice our guests hear, you will play a critical role in shaping their impression of Damara Day Spa. This position is ideal for a professional who enjoys delivering warm, attentive, and detail-oriented service over the phone, while ensuring that every reservation is handled with accuracy and care.
You will act as the central contact point for guests booking appointments, seeking information about services, or requesting assistance with special accommodations. This role requires a balance of hospitality, professionalism, and efficiency to ensure that each guest begins their spa journey with confidence and ease.

Key Responsibilities

• Answer inbound calls promptly and courteously, assisting guests with reservations and inquiries.
• Manage appointment scheduling, cancellations, and changes while maintaining accuracy in booking systems.
• Provide detailed information about spa services, packages, and promotions.
• Handle special requests with care, ensuring guest needs are communicated to the appropriate departments.
• Record and maintain accurate guest information in the reservation system.
• Collaborate with spa staff to optimize scheduling and maximize guest satisfaction.
• Address guest concerns or complaints with empathy and professionalism, escalating when necessary.
• Support outbound call campaigns, such as confirming appointments or notifying guests of promotions.
• Uphold Damara Day Spa’s values of hospitality, professionalism, and exceptional guest care.

Qualifications

• Previous experience in a call center, reservations, or hospitality-focused role preferred.
• Excellent communication skills with a warm, professional phone manner.
• Strong attention to detail and organizational abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computers and scheduling software; spa or hospitality booking systems are an asset.
• Team-oriented attitude with the ability to work independently when required.
• A genuine interest in wellness, hospitality, and guest care.

What We Offer

• A permanent, full-time role with long-term stability.
• A supportive and professional work environment.
• Opportunities for growth and development within the spa and hospitality industry.
• The opportunity to be part of a team that helps guests achieve wellness, relaxation, and balance.

How to Apply
If you are a motivated professional with a passion for hospitality and customer service, we invite you to apply. Please submit your resume and a brief cover letter directly through Indeed, highlighting your relevant experience and interest in this role.
Join Damara Day Spa in Niagara Falls and become the welcoming voice that begins each guest’s journey to relaxation and renewal.
Job Types: Full-time, Permanent
Pay: $21.50 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off

Work Location: In perso

• Answer inbound calls promptly and courteously, assisting guests with reservations and inquiries.
• Manage appointment scheduling, cancellations, and changes while maintaining accuracy in booking systems.
• Provide detailed information about spa services, packages, and promotions.
• Handle special requests with care, ensuring guest needs are communicated to the appropriate departments.
• Record and maintain accurate guest information in the reservation system.
• Collaborate with spa staff to optimize scheduling and maximize guest satisfaction.
• Address guest concerns or complaints with empathy and professionalism, escalating when necessary.
• Support outbound call campaigns, such as confirming appointments or notifying guests of promotions.
• Uphold Damara Day Spa’s values of hospitality, professionalism, and exceptional guest care