RESERVATIONS CO-ORDINATOR

Location: Beaulieu Road , Lyndhurst
Hours: Full Time
Salary: Up to £24,500 including Tronc
We are currently looking for a committed reservations co-ordinator who is enthusiastic, warm, and engaging to join our team at Lime Wood.

WHO WE ARE…

Lime Wood is laid-back luxury at its best – a stunning building set in the middle of the forest landscape. A multi-award-winning 5-star 33 bed hotel with everything from our Herb House Spa to a Green house guests can eat in. Set in the heart of The New Forest National Park and 1 mile from the village of Lyndhurst
The Hartnett Holder & Co. restaurant has a different approach to hospitality – fine dining has been thrown out and replaced with a fun dining experience which includes seasonal, locally sourced and fresh British food with an Italian twist. There’s no need for a suit and tie here! The team at Lime Wood provide the highest level of service within a relaxed environment, making our guest feel truly at home.

THE SUCCESSFUL CANDIDATE WILL BE REQUIRED TO WORK 9AM-6PM OVER 4 DAYS, INCLUDING ONE WEEKEND DAY EVERY 4 WEEKS. AVAILABILITY MONDAY- SATURDAY IS ESSENTIAL FOR THE ROLE.

Why join us?
We give our teams a great place to work that is fun, professional, and just little bit different.
At the heart of what we do and why we do it is our consideration for your work life balance. Compassion, consideration, and patience is the motto. Standards are clear, ambition is high. We understand our team and support them to achieve their goals.

Perks & Benefits:

• Complimentary staff stays.
• Meals on duty – We are an ethical business committed to the best staff food in the industry.
• 35% discount on food, beverages & treatments at Lime Wood.
• Take home goods – cost price.
• Perkbox – employee discount scheme with access to more than a hundred daily rewards ranging from free food in major UK restaurants, to movie tickets and high street clothing brands.
• Range of learning & development opportunities

Plus, much more…
To view our full range of perks, visit our ‘Why join us’ section on our career’s webpage: jobs.limewoodhotel.co.uk/whyjoinus
About the role:
As a member of our team, you will be striving to achieve customer satisfaction and room revenue goals whilst handling multiple queries simultaneously via phone, email, and live chat. Other duties will include general administration, correspondence checks, and market research. You will also engage closely with the hotel staff, communicating with them to deliver our guests’ expectations.
You will be working in a fast-paced environment with a close-knit team.

Responsibilities include, but not limited to:

• Managing a high volume of enquires through all streams of communication.
• Develop a detailed knowledge Lime Wood Hotel, Hartnett Holder & Co and the Herb House Spa.
• To make regular contact with guests to ensure their booking journey is completed and they have all the reservations they require.
• To record accurate details and requirements of guest’s bookings.
• Confidently manage balance between efficiency and offering 5* service to guests.
• To process all deposits and pre-payments in line with company procedures.
• Ensure all reservation correspondence is completed and dealt with accurately and promptly and sent to the guest in a timely manner.

Previous work experience in a customer focused / reservationist role is preferred. Experience in hotel or travel reservations is beneficial. Full training will be provided.
We are a founder member of the Hoteliers Charter aimed at raising the profile of hospitality, advocating working in hotels as a great career choice, for more information visit hotelierscharter.org.uk