RESERVATIONS CONSULTANT

Full Time
£24,500 per annum plus monthly tronc, typically £2,400 annually
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

KEY SKILLS, QUALITIES & EXPERIENCE

• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

• Handle new and existing incoming room, restaurant, and spa booking enquiries, ensuring each call is answered promptly and professionally
• Have a good understanding of Grantley Hall and what we offer to guests in terms of a key selling points
• Coordinate guest stays, offering additional services and packages, noting guest requests and building profile preferences
• Provide a consistently excellent level of guest service in accordance to Grantley Hall values, ensuring that all guests receive an outstanding experience when booking their stay and occasion at the hotel
• Demonstrate strong sales skills with the ability to convert enquiries into sales whilst upselling additional facilities and items