Reservations Coordinator - CAYMANIANS ONLY at SINGAPORE MARRIOTT TANG PLAZA HOTEL

, , Cayman Islands -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation Management, Group Reservations, Transient Reservations, Rooming Lists, Billing Instructions, Meeting Planning, Data Entry, Data Analysis, Problem Solving, Prioritization, Organization, MARSHA, OPERA/FIDELIO, Customer Service, Revenue Maximization, Attention To Detail

Industry

Hospitality

Description

POSITION SUMMARY Reservations Coordinator Seeking hardworking and dedicated individual who will be responsible for the group and transient reservation process from creating group room blocks, to entering rooming lists, wholesaler reservations, setting up billing instructions, as well as attending pre-conference meetings and going over program details with Meeting Planners. The Coordinator will also work closely with the Meeting and Special Events Manager and the Meeting Planner to ensure defect-free work. The ideal candidate will have: * Previous experience in a similar position * Advanced computer skills including Word, Excel, Outlook * Experience/working knowledge with MARSHA and OPERA/FIDELIO * Ability to enter, access and analyze data * Ability to convey information from reports to appropriate departments * Must be able prioritize and organize work assignments plus identify and solve problems * Work well under pressure without direct supervision, plus remain calm and resolve problems * Deal with large volume and variety of requests while maintaining attention to detail, plus good judgment in making decisions Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The Reservations Coordinator is responsible for managing the entire group and transient reservation process, including creating room blocks, entering rooming lists, setting up billing, and coordinating program details with Meeting Planners. This role also involves processing all reservation requests, changes, and cancellations received via various channels while ensuring defect-free work in collaboration with the Meeting and Special Events Manager.