QUALIFICATIONS

• Certificate/Diploma/Degree in Hospitality Management an asset.
• Strong keyboard skills, 40 WPM.
• Excellent telephone manner mandatory - must enjoy working on the phone and talking to guests/travel agents/internal colleagues all day.
• Sales experience an asset.
• Empathetic tendencies and compulsion to exceed guest/co-worker expectations.
• Previous reservations experience a strong asset.
• Previous experience with Opera (Micros-Fidelio) an asset.
• Good working knowledge of Microsoft Excel, Word and Email.
• Able to work as a contributing member of a team as well as independently.
• Ability to work fluctuating shifts.

Job Description

• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
• Responsible for making room reservations for the Leisure/Group/Tour & FIT (Free Independent Traveler) segments as assigned within the department.
• Ensure that the Reservation Daily Check List is completed.
• Respond to all faxed reservation requests in a courteous, efficient, professional and friendly manner
• Maintaining and responding to all requests received in the Reservations email address.
• Convert reservation sales calls to actual bookings.
• Conduct Competitive Call Arounds when required.
• Correspond with guests/clients to meet and then exceed expectations via fax, email and or by phone.
• Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests.
• Liaise with Front Office Tour Agent to ensure arrival preparations are completed as appropriate.
• Assume responsibility for reservation duties as assigned.
• Complete office administrative duties where required (filing, internal/external mailing, re-stocking of office equipment etc).
• FIT Reservations Processing & Maintenance.
• Liase with Tour & Travel Sales Team, and with Tour Distribution & Services.
• All other duties as assigned

Job Description

• Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
• Responsible for making room reservations for the Leisure/Group/Tour & FIT (Free Independent Traveler) segments as assigned within the department.
• Ensure that the Reservation Daily Check List is completed.
• Respond to all faxed reservation requests in a courteous, efficient, professional and friendly manner
• Maintaining and responding to all requests received in the Reservations email address.
• Convert reservation sales calls to actual bookings.
• Conduct Competitive Call Arounds when required.
• Correspond with guests/clients to meet and then exceed expectations via fax, email and or by phone.
• Maintain good working relationships with Global Reservations Centre, Travel Agents and external /internal Guests.
• Liaise with Front Office Tour Agent to ensure arrival preparations are completed as appropriate.
• Assume responsibility for reservation duties as assigned.
• Complete office administrative duties where required (filing, internal/external mailing, re-stocking of office equipment etc).
• FIT Reservations Processing & Maintenance.
• Liase with Tour & Travel Sales Team, and with Tour Distribution & Services.
• All other duties as assigned.