The Old Course Hotel, Golf Resort & Spa is an AA 5 star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.
We are an independently owned resort, forming part of Kohler Company, a leading global hospitality provider. To find out more about Kohler Co. please visit www.kohler.com

ABOUT YOU

We’re looking for an enthusiastic, confident, and organized individual to join our Reservations Team. You will ideally have previous experience of working in a reservations, sales, or customer service-based role, where you’ve provided excellent customer service by telephone, email, and letter. You’ll also be able to work using your own initiative as well as part of a team, have polite and friendly telephone manners and be punctual with good time management skills.

EDUCATION AND EXPERIENCE

Essential

• Good IT skills
• Good organisation skills.
• Able to work using own initiative as well as part of a team.
• Good communication skills.
• Good telephone manners are essential.
• Punctual with good time management skills.

Desirable

• Previous experience of working in a reservations department is preferred but full training will be given.
• Some knowledge of reservation booking systems
• Previous sales experience

ABOUT THE ROLE

We currently have a new and exciting opportunity for a Reservations Coordinator to join our busy reservations team on a full-time basis. This is a fantastic opportunity to provide future guests with an exceptional level of customer care by taking ownership of their accommodation, dining, spa and golf bookings, whilst heightening their excitement about their impending visit.
You will contribute to the growth and profitability of the Resort with efficient handling of all enquiries and promotion of all resort services.

DUTIES AND RESPONSIBILITIES

• Answering all telephone calls to the reservation department in a professional manner.
• Maintaining current knowledge across the resort and surrounding area to provide best advice for all enquiries.
• Providing clients with accurate rate information.
• Processing all enquiries & reservations accurately, including reservations by telephone, email or online.
• Handling cancellation reports, arrival reports, trace reports and non-arrival reports.
• Accurate input of all reservations including bedrooms, golf & spa into Resort Suite booking system.
• Ensure accurate input of all dining reservations into Res Diary reservation system.
• Handling deposits for accommodation reservations, golf bookings at the Duke’s Course, spa reservations and dining requirements.
• Confirm all reservations by letter or email within 24 hours of reservation.
• Providing internal departments with accurate information, taking care of client’s individual requirements like spa treatments, dinner reservations, golf bookings, babysitting service, or transfers.
• Processing reservations made through SynXis and any other online booking systems daily.
• Selling & processing gift cards in accordance with the current system and procedure.
• Ensure all telephone calls adhere to the IQA call standards.
• Handle guest complaints with poise and professionalism and ensure that the guest feels that you are sincere and that they have a point.