Join the Ms Frankie Group – Melbourne
We’re looking for a confident, organised and hospitality-loving Reservations & Events Assistant to join our team.
This role is all about supporting our Sales & Events team to deliver exceptional event planning and seamless client care. You’ll be the first point of contact for many of our guests — taking phone reservations, helping plan and coordinate events, and making sure every detail is considered and communicated.

Your day-to-day will include:

• Taking and managing reservations via phone and email with warmth and professionalism
• Assisting the Sales Team with event planning and execution
• Preparing event documentation, managing client communications, and tracking event timelines
• Liaising with venue managers and suppliers to ensure every event runs smoothly
• Maintaining accurate admin and CRM updates across all bookings
• Supporting the team to deliver standout guest experiences from first contact to post-event follow-up

YOU’LL THRIVE IN THIS ROLE IF YOU:

• Have a background in hospitality, events or reservations
• Are confident, well-spoken and guest-focused
• Have strong organisation and admin skills (bonus if you love a checklist!)
• Enjoy being part of a collaborative, fast-paced and high-energy team
• Have a genuine passion for service, storytelling and creating memorable experiences

THIS IS A PART-TIME/CASUAL ROLE BASED ACROSS OUR VENUES AND HEAD OFFICE. TUESDAY TO FRIDAY 12:00 PM TO 5:00 PM.

If you love the idea of being part of a growing, creative and people-driven hospitality group — we’d love to hear from you.
Job Type: Part-time
Pay: $24.95 – $36.00 per hour

Work Authorisation:

• Australia (Required)

Work Location: In perso