Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
Make the link with the different departments of the hotel to ensure a wonderful guest experience.
Are a passionate individual, dedicated to continuously improving the quality of the hotel’s services.

• Daily reservations checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
• Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
• Daily ckeck of OTAs commissions
• Weekly submission of commissions on Fastcom
• Update of various trackers on a daily basis (such sus No show, Cxl, etc)
• Manage reservations and booking enquiries via telephone, email and face to face
• To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
• Arrange and deliver hotel show around in a professional and knowledgeable manner
• To support with group bookings through the whole process and liaise with other departments where required
• To be the first point of call for all client enquiries regarding accommodation and meeting and events
• To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
• Arrange and conduct hotel show around to promote the sale of accommodation and/or meeting space
• Build rapport with our key clients in order to ascertain their requirements and identify further opportunities for future business
• Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
• Maintain the accuracy of the in-house reservations system
• Reply to all booking enquires that are received via telephone, email, venue directly or via RFP. Replies need to be within a strict deadline to secure bookings
• Opera cloud knowledge preferable
• Plan, coordinate, and execute group reservations, conferences, meetings, and events, ensuring a seamless experience for our clients.
• Liaise with clients to understand their event requirements and provide tailored solutions.
• Coordinate with internal departments, including Food & Beverage, Front Office, Reservations, Maintenance and Housekeeping, to ensure all event aspects are aligned.
• Manage event logistics, including room setup, audiovisual requirements, and catering services.
• Oversee event budgets, ensuring all events are delivered within agreed financial parameters.
• Provide exceptional customer service throughout the event planning process and on the day of the event.
• Handle any last-minute changes or issues with professionalism and efficiency.
• Conduct post-event evaluations to gather feedback and improve future events
• Available to work week and weekend days, in both early and late shifts
  Additional Information