JOB SUMMARY

We’re looking for a Reservations & Events Manager to oversee bookings, guest relations, and private events across Akoko (Michelin-starred, Fitzrovia) and Akara (casual dining, Borough Yards).
Reporting to the Group General Manager, this role is responsible for managing reservations, capturing guest preferences, and ensuring seamless communication so every visit feels personal. You’ll also drive revenue through private hires, events, and concierge partnerships.

SKILLS & EXPERIENCE

Experience in reservations, sales, or events within high-quality restaurants
Strong communication skills with guests, concierges, and VIPs
Highly organised, detail-driven, and commercially minded
Knowledge of booking systems (SevenRooms and OpenTable preferred)
Ability to work across operations, marketing, and finance
Calm, proactive, and confident under pressure

Manage guest communication: calls, emails, reservations, VIP requests
Capture guest preferences and keep profiles updated
Oversee reservations (SevenRooms/OpenTable) to optimise covers and revenue
Plan and deliver private dining and events from enquiry to completion
Build strong relationships with concierges, clients, and VIPs
Support sales initiatives: upselling, seasonal campaigns, promotions
Provide reporting on reservations, events, and sales performance
Be present at key services to support hosts and connect with guests