Reservations Executive at Accor

Udaipur, Rajasthan, India -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservations Management, Communication Skills, Organizational Skills, Client Relationship Management, Problem-Solving, Analytical Skills, Attention to Detail, Multitasking, Time Management, Hospitality Industry Knowledge, Microsoft Office Suite, Reservation Systems, Selling Strategies, Team Collaboration, Flexibility

Industry

Hospitality

Description

Company Description Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India. Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler. Job Description We are seeking a highly organized and customer-focused Reservations Executive to join our team in Udaipur, India. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates. Process individual and group reservations accurately and efficiently using hotel reservation systems Build and maintain strong relationships with clients, travel agents, and internal departments Provide outstanding customer service through various communication channels (phone, email, and in-person) Implement effective selling strategies to optimize occupancy rates and revenue Generate and distribute rooming lists, confirmations, and other reservation-related documents Collaborate with other departments to ensure seamless guest experiences Monitor and manage reservation releases, cancellations, and modifications Stay updated on hotel promotions, packages, and pricing strategies Assist in resolving customer inquiries and complaints in a timely and professional manner Contribute to the continuous improvement of reservation processes and procedures Qualifications Previous experience in a similar reservations role, preferably in the hospitality industry Excellent communication and interpersonal skills Strong organizational abilities with a keen attention to detail Proven track record of building and maintaining client relationships Proficiency in hotel reservation systems (experience with Opera Cloud and RESAweb is a plus) Ability to multitask and manage time effectively in a fast-paced environment Customer-focused mindset with a commitment to delivering exceptional service Analytical skills to interpret booking trends and make data-driven decisions Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Strong problem-solving abilities and a proactive approach to challenges Flexibility to work varying shifts, including weekends and holidays if required Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred) Fluency in English; knowledge of additional languages is a plus Additional Information An opportunity to be with world’s preferred hospitality company Captivating and rewarding experience working alongside passionate professionals Range of exclusive Heartist Benefits Develop your talent through learning programs by Academy Accor. Job-Category: Revenue Management & Pricing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Reservations Executive will manage hotel bookings and provide exceptional customer service to maximize occupancy rates. This includes processing reservations, building client relationships, and collaborating with other departments for seamless guest experiences.