The 5* Glenlo Abbey Hotel & Estate, Galway (part of the MHL Hotel Collection) is currently recruiting for a Reservations agent.
Glenlo Abbey Hotel and Estate is located on the banks of Lough Corrib on a 138-acre estate with the original 18th century manor house dating back to the 1740’s. The Hotel comprises of 73 bedrooms including 6 suites, 11 Luxury Self-Catering Lodges, Corrib Room (catering for meetings, events, and weddings for up to 170 guests), River Room Restaurant, Palmers Bar and Kitchen, 2AA Rosette Pullman Restaurant (set aboard original Dining Carriages from the Orient Express), Glo Spa & Wellness, a 9 Hole Christy O’Connor Jr designed Championship Golf course and a 21 bay driving range.

Main Duties:

• Handle all incoming enquiries in an efficient, courteous and friendly manner and ensure that queries and requests are answered and followed up.
• Take bedroom reservations and handle guest queries by phone and email.
• Ensure that all reservations/ bookings are correctly handled in line with rate management and any other selling guidelines and procedures.
• Provide information to customers on hotel facilities, services and outlet opening times.
• Be familiar with local tourist attractions, amenities and activities and be able to assist customers with their requirements.
• Ensure that all duties are carried out according to Company procedures and that all checklists and reports are completed when required.
• Maximise in-house selling whenever possible and to maintain an awareness of all sales and up-selling opportunities.
• Be thoroughly familiar with current special offers and promotions.
• Promote and cross-sell other Companies in the Group where possible.

Requirements:
Have a real understanding of hotel operations.
Excellent attention to detail
Strong organisational skills
Excellent communication skills
Flexibility with work hours
Outstanding team player
Target driven and self-motivated.
Proactive nature with an outgoing and friendly personality
What we offer:
Competitive Salary
Meals whilst on duty in our employee restaurant
Complimentary provision of uniforms
Excellent Employee discount in all MHL Hotels and SLH Worldwide.
Health & Wellness Benefit
Employee Recognition Awards
Career Progression
Recommend a Friend scheme
Travel and Bike to Work – Tax saving Scheme
Job Type: Contract

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• On-site parking
• Wellness program

Schedule:

• Weekend availability

Work Location: In perso

• Handle all incoming enquiries in an efficient, courteous and friendly manner and ensure that queries and requests are answered and followed up.
• Take bedroom reservations and handle guest queries by phone and email.
• Ensure that all reservations/ bookings are correctly handled in line with rate management and any other selling guidelines and procedures.
• Provide information to customers on hotel facilities, services and outlet opening times.
• Be familiar with local tourist attractions, amenities and activities and be able to assist customers with their requirements.
• Ensure that all duties are carried out according to Company procedures and that all checklists and reports are completed when required.
• Maximise in-house selling whenever possible and to maintain an awareness of all sales and up-selling opportunities.
• Be thoroughly familiar with current special offers and promotions.
• Promote and cross-sell other Companies in the Group where possible