Reservations Executive - Groups at Accor

Queenstown, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Opera PMS, Group Reservations Management, Revenue Maximization, Luxury Guest Service, Complaint Resolution, Time Management, Written Communication, Verbal Communication, Inventory Management, Client Relationship Management, Attention To Detail, Professional Telephone Etiquette

Industry

Hospitality

Description

Company Description Lead with distinction. Inspire with purpose. Define luxury in New Zealand’s most iconic alpine destination. Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full. Be part of something extraordinary. At Hotel St Moritz, part of the MGallery Hotel Collection, we invite you to belong in a place where you can be yourself, love what you do, and surpass your own expectations as well as those of our guests. Job Description Your Luxury Purpose: Our agents’ first contact for their hotel journey. Curating seamless group events. Delivering personalised, high-touch service that transforms moments into memorable occasions, while building trust and excitement at every stage of the client experience. Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the property operation, and ensuring a timely response to all reservations enquiries. Through professional telephone etiquette, and email communications, provide accurate and helpful information regarding the property facilities and services to all contacts with a view to maximising room and rate yield and maximising revenue. Work alongside our revenue team in selling group bookings for our leisure market. Manage inventory with revenue to assist in selling suitable business Work with our return and new tour series, assisting loading future series, quoting and with the GM on contracts for upcoming seasons. Prepare group blocks and manage group rooming lists. Send quotes and confirmations to travel agents and clients. Monitor and chase outstanding payments, deposits, and prepayments for groups. Provide timely status updates on group bookings, cancellations, and amendments. Ensure group bookings are accurately reflected in PMS and maintain records for audit purposes. Coordinate with relevant departments to fulfil special requirements for groups, including F&B and conference services Answer all calls promptly, within three rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained. Ensure all reservations are accurately actioned within the same working day. Take personal responsibility to ensure that all enquiries are addressed. Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Rooms Division Manager, General Manager or a senior member of the executive team. Action requirements made by the Revenue Team Accuracy of information and attention to detail, especially for group bookings. Handling a fast-paced environment whilst managing guest and group expectations. Complaint resolution Record and process commissions monthly to the revenue team Maintain a positive selling approach to maximise yield in both occupancy and rates. Assist the FOM with delivering weekly meetings providing updates on upcoming groups needs Provide efficient, friendly and professional service to all guests. Strive to implement the La Maison Vision and demonstrate active use of La Maison Values. Any other duties as required by your manager / Hotel Management including support/relief in other departments. Qualifications Previous experience within Hotel Guest Services, Reservations area and proficiency in Opera or other PMS - Effective time management Immaculate grooming and personal presentation Articulate communication skills and an understanding of luxury guest expectations. Self-motivated and enjoy working autonomously Friendly and engaging Co-ordinate various tasks simultaneously Excellent English communication in written and verbal. Clean police record Additional Information Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy Wellbeing Benefits including discounted gym, wellness and fitness studios, especially curated for Hotel St Moritz EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices Take part in social activities and community involvement initiatives through the year. Build your career with the New Zealand Hotel of the Year 2024 Receive unparalleled training, development and support from Accor leadership training programmes Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network Be part of a well-established hotel with a strong reputation for providing exceptional service. Ongoing reward and recognition incentives and awards Opportunities for further development and worldwide career progression within Accor. Refer a friend incentive Supportive and friendly working environment Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

Manage and process group reservations, ensuring seamless event curation and high-touch luxury service for guests. Coordinate with revenue and other hotel departments to maximize room yield and fulfill special group requirements.