RESERVATIONS EXECUTIVE, RESERVATIONS

39 hours, 5 days per week
We’re looking for a Reservations Executive to join our Reservations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

• Reservation “clean up” on all future bookings: verifying guest preferences, billings and allocation requests.
• Liaising with guests and 3rd party bookers for payment for bookings
• Answering all reservation calls under the LQA and Forbes standards.
• Prioritising and actioning emails on daily basis ensuring 24-hour turnaround time.
• Ensuring all tasks on reservations checklist are adhered to on daily basis.
  As a Reservations Executive, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening (including weekends and bank holidays), so flexibility is required where applicable.
  To be a successful Reservations Executive candidate, you will have previous experience working in a luxury hospitality environment. You will be a great team player with excellent communication skills, with the ability to multitask and work under pressure.