ABOUT THE ROLE

The Rudding Park team’s core purpose is to create timeless memories and instinctive care in exceptional spaces.
To be responsible for individual and group transient reservations at Rudding Park, including bookings for the Hotel, Restaurants, Holiday Park, Spa and Golf, concentrating on maximising revenue for all areas through upselling and cross selling. To achieve and exceed all set service level agreements, key performance indicators and guest expectations.

KEY RESPONSIBILITIES

• Ensure all booking details are correctly completed for rooms, golf, holiday park, spa and restaurants including but not exclusive to, profiles, market segment, source of enquiry, rates, VIP’s, repeat guests and payments
• Handle and convert telephone and email enquiries to exceed service level agreements
• Maximise occupancy and revenue for all revenue streams by upselling and cross selling in line with pricing strategies so to exceed key performance drivers i.e. average room rate, occupancy, yield, treatment room occupancy, roof top spa occupancy
• Demonstrate high quality guest care to exceed service requirements
• Assist with the daily running of the Destination Experience Team to ensure all work is completed within agreed service level agreements
• Daily with correspondence checks, to ensure all arrival details are correct and bookings are guaranteed
• Ensure booking confirmations are issued within the agreed service level agreement
• Ensure the office is always kept clean and tidy
• To attend all meetings and training sessions when requested
• Any other duties as requested by the Destination Experience Manager, Assistant and Team Leaders