Summary
At Miraval, we embrace individuality, forge authentic connections, and offer creative opportunities. We live what we teach and provide tangible examples of how the power of mindfulness can profoundly transform people’s lives.
Our culture is rooted in the notion of balance. A balanced center grounds us. Its harmony inspires us. Balance is more than not falling, or obtaining equal parts of something. It is a process that is organic, evolving, and perpetually moving toward equilibrium.

SUMMARY

As an Experience Planner, you are responsible for overseeing the Experience Planning and Reservations process for guests, developing relationships with guests, and offering helpful suggestions and solutions to their wellbeing planning needs. These needs are referred to as an intention. The reason for stay can range for the following intentions and it is the Experience Planners role to dig deeper in these intentions, matching classes and services to ensure their goal is met:

• Mental Well-being
• Reconnection Getaway
• Relaxation
• Self Connection
• Spa
• Culinary Nutrition
• Outdoor Adventure
• Couples Retreat
• Grief and Loss
• Leadership Fulfillment
• Fitness Focus

You will learn about experiential wellbeing travel and align guest intention with the spa treatments, activities, lectures and workshops to create a life changing Miraval stay.
Experience planners are Miraval experts. This is the perfect position for those who are interested in wellbeing, passionate about Miraval, what we offer, and truly believe in what we sell, and are looking to start a career.
In this position you will be trained to be an expert guide for our guests in the areas of Spa and Integrative Wellness. You will be the first contact for guest inquiries and able to forge relationships with clients before they arrive.

ESSENTIAL FUNCTIONS

• Deliver superior experience planning for guests of all three Miraval Resorts
• Make authentic connections with Miraval guests both on the phone, via email and chat
• Provide helpful and cooperative communication between departments.
• Attain proficiency in the Miraval catalog of experiences.
• Work independently using resources provided.
• Attend training classes to stay current on all aspects of Miraval procedures, services and offerings.
• Assist with Call Shadowing when asked by Reservations Trainer and/or Reservations Leadership.
• Ensure that all guests have been assisted prior to leaving for the day.
• Other duties and responsibilities as assigned.

As an Experience Planner, you are responsible for overseeing the Experience Planning and Reservations process for guests, developing relationships with guests, and offering helpful suggestions and solutions to their wellbeing planning needs. These needs are referred to as an intention. The reason for stay can range for the following intentions and it is the Experience Planners role to dig deeper in these intentions, matching classes and services to ensure their goal is met:

• Mental Well-being
• Reconnection Getaway
• Relaxation
• Self Connection
• Spa
• Culinary Nutrition
• Outdoor Adventure
• Couples Retreat
• Grief and Loss
• Leadership Fulfillment
• Fitness Focu