ADDITIONAL INFORMATION

Job Number25126755
Job CategoryReservations
LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

REQUIREMENTS

• Minimum 2-3 years’ experience in reservations/front office within a 5-star/luxury hotel environment.
• Possess excellent verbal and written communication and Microsoft Office skills, and a strong attention to detail
• Ability to work in a fast-paced environment with strong time management and interpersonal skills

• Process all reservation requests, changes, and cancellations received by phone, email and social channels (or any other applicable platform)
• Identify guest reservation needs and determine appropriate room type.
• Accommodate and document special requests
• Oversee accuracy of room blocks, reservations, and group market codes.
• Identifies new group reservations sales business to achieve personal and property revenue goals
• Process all group reservation requests, changes, and cancellations
• Set-up accurate billing accounts according to accounting policies
• Maintain guest history, update and ensure the latest information is retained in the record
• Be proficient in answering questions about property facilities/services and room accommodations
• Use sales techniques when assisting guests in making reservations, including personalising calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister Marriot International properties on sold out days
• Follow proper escalation procedures when addressing guest concerns.
• Promotion of Marriott Bonvoy loyalty program
• Maximise upselling opportunities where possible
• Demonstrates self-confidence, energy, personal, manages time well and builds a positive work environmen