ADDITIONAL INFORMATION

Job Number25097974
Job CategoryReservations
LocationGhent Marriott Hotel, Korenlei 10, Ghent, Oost-Vlaanderen, Belgium, 9000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Additional Information: This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Crafting Memories. Guiding Every Stay.
At the prestigious Ghent Marriott Hotel on the picturesque Korenlei, you are the key to an impeccable guest experience. From exclusive reservations to warm personal welcomes: you create unforgettable moments. Ready to shine in the heart of Ghent? Then read on.
A day in the life…

As an Reservations & Guest Relations Executive, you guide our guests from booking to check-out, ensuring every detail is perfect. You manage a smooth reservation flow and offer a heartfelt welcome, adapt to individual preferences, and serve as the go-to contact for questions and feedback.

• Handle incoming bookings (by phone, email, online, or walk-ins) and process them accurately in the PMS (Property Management System).
• Monitor room availability and align group bookings, promotions, and rates with the Sales & Revenue team.
• Respond quickly and professionally to inquiries and modification requests.
• Prepare guest stays with attention to preferences, special occasions, and transportation needs.
• Greet guests warmly upon arrival, acting as the main contact for VIPs and returning guests.
• Handle complaints or concerns diplomatically and with a solution-oriented mindset.
• Collaborate closely with colleagues from Housekeeping and F&B to exceed expectations.
• You have a background in Hotel Management, Tourism, or a similar field, or relevant experience in hospitality (e.g., reception, reservations, customer service).
• Preferably, you have at least two years of experience in a hotel or hospitality environment.
• Experience with systems like Opera, Protel, or Mews? Great! If not, we’re happy to train you.
• Experience working with international guests, VIPs, or repeat clients is a plus.
• You’re available for a full-time position (38h), mainly during office hours Monday through Friday.
• You are fluent in Dutch and English. Knowledge of an additional language such as French, German, or Spanish is a welcome bonus.

We’re not looking for the perfect resume—just the perfect vibe. If you love creating exceptional guest experiences and have an eye for detail, you’ll fit right in.
At Ghent Marriott, you’ll work in a warm, professional setting within an international network. We invest in your development and ensure a positive working experience.

You’ll receive, among others:

• An attractive salary package
• Industry-leading DKV hospitalization insurance
• Full reimbursement of public transportation costs
• Meal and eco vouchers
• A flexible work schedule: we support a healthy work-life balance and adjust to each other’s needs. A non-traditional 9-to-5 can have its perks – pick up your kids from school, attend that Tuesday sports class, or enjoy free time while others work.
• Access to internal and external training opportunities
• Numerous career advancement options
• Exclusive hotel offers with employee discounts of up to 50%

This company is an equal opportunity employer.
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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Please refer the Job description for details