HOST - POSITION PURPOSE

Restaurant Host, When the Restaurant is open, there is always a minimum requirement for at least one Reservations Agent and one Restaurant Host.
When you are scheduled to be a Reservations Agent, it is your responsibility to ensure all telephone calls to the restaurant phone line are answered – specifically between the hours of 9.30am – 5.30pm. You look after reservations, booking scheduling/ maximising, and all restaurant and garden afternoon tea customer liaison (email/ phone/ in person).
When you are scheduled to be a Restaurant Host, it is your responsibility to welcome, greet and sit all guests arriving for service, and support the Reservations Agent taking customer telephone enquiries.
It is the responsibility of the Reservations Agent and Restaurant Host to cover each other’s breaks, including lunch so at no point is the phone system left unattended.

Your responsibilities will include, but not be limited to:

• Ensure host station/ desk clean and organised at all times.
• Check with Reservations/Restaurant Manager or Reservations Agent to ensure you have the most up-to-date booking sheet and information for the day
• Have full knowledge of the booking system so to assist customer with their reservations
• Responsible for guest profiling in restaurant and inputting info/ applying correct flags in Open Table
• Greets customers, escort to their table, pull seat out for the ladies, take coats and present menus
• Make sure the section waiter is aware their table has been seated
• Keep in constant contact with the servers and the kitchen to ensure smooth service
• Thank and say goodbye to all guests
• Cover Reservations Agent lunch break and assist answering phones when more than one-line ringing