Reservations Manager at Accor

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Team Leadership, Communication, Problem Solving, Interpersonal Skills, Guest Focus, Performance Analysis, Revenue Monitoring, Forecasting, Strategic Management, Cross-Department Coordination, Inventory Management, Rate Strategy, Training, Guest Experience, Special Bookings

Industry

Hospitality

Description

Company Description Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through. Job Description A career that lets your passion shine: We are looking for a ‘guest obsessed’ and natural leader who thinks outside the box and strives for success to lead our reservations team. Take the lead in shaping exceptional guest experiences through strategic reservation management. Your key responsibilities will include: 🛎️ Overseeing Daily Operations Ensure smooth and efficient functioning of the reservations department, maintaining luxury brand standards 🌟 Team Leadership & Development Inspire, train, and guide the reservations team to consistently deliver outstanding guest connections 🔗 Cross-Department Coordination Maintain clear and proactive communication with internal teams to ensure seamless guest experience 🎯 Handling Special Bookings Manage group and VIP reservations, allocations, and special requests 📊 Inventory & Rate Strategy Management Collaborate with the Revenue team to optimise room inventory and implement effective pricing strategies. 📑 Reporting & Performance Analysis Generate and interpret reservation reports to ensure compliance, track performance and identify opportunities 📈 Revenue Monitoring & Forecasting Analyse booking trends, market demand, and pickup pace to maximise revenue opportunities and support accurate budgeting and forecasting Qualifications What you will bring to the role: Minimum 2 years reservations supervisory or management experience Experience with Opera or similar property management system A guest-focused personality is essential Exceptional written and verbal communication Strong interpersonal and problem-solving skills Demonstrated leadership qualities, with a focus on interdepartmental relationships and internal team culture Full, unrestricted Australian working rights Additional Information Thrive in our Sofitel community, with: Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide Up to 50% discount on meals at Sofitel Adelaide Family & Friends accommodation discounts Learning programs through our Academies On site car parking included Dry cleaning allowance for business attire Free 24 hour access to our Employee Assistance Program Opportunities to develop your talent and grow within our property and across the world! Ability to make a difference through our corporate social responsibility activities Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent Special note: only applicants with full Australian working rights will be considered

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Responsibilities

Oversee daily operations of the reservations department while maintaining luxury brand standards. Lead and inspire the reservations team to deliver exceptional guest experiences and manage special bookings.