Reservations Manager at Accor

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Guest Experience, Complaint Handling, Team Supervision, Training Organization, Rate Management, Guest History Tracking, Business Development, Relationship Building, Revenue Optimization, Performance Monitoring, Process Improvement, Microsoft Office Suite, Leadership, Collaboration, Service Focus

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Reservations Operations • Manage daily reservations processes, ensuring all requests are handled in line with brand standards and response time. • Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc. • Supervise the reservations team, ensuring clear communication and a collaborative, service-focused environment. • Organize training for all staff. • Maintain updated rate and availability information on TARS and other booking channels. • Ensure accurate input and tracking of guest history and preferences. • Oversee daily checks, reservations reports, and ensure systems are updated in real-time. Guest Experience & Complaint Handling • Serve as a representative of Management for guest complaints when necessary. • Handle and resolve reservation-related issues in a professional and guest-centric manner. • Promote loyalty programs and hotel offers to maximize guest retention and upselling opportunities. • Ensure guest privacy and information confidentiality is strictly maintained. Commercial Focus • Identify potential business opportunities and communicate leads to the Sales team. • Build strong relationships with corporate clients, travel agents, and third-party partners. • Support revenue optimization by monitoring availability, yield, and demand trends. • Contribute to quality audits, upselling programs, and performance targets. Systems & Procedures • Ensure full understanding and correct usage of all reservation systems and tools. • Oversee implementation of daily checklists and SOP adherence. • Monitor performance metrics and provide reports to management regularly. • Suggest improvements and flag any dysfunctions or process inefficiencies. Qualifications •5-7 of experience in hospitality with international brands •Strong user knowledge of Microsoft Office Suite. •Passion for leadership and teamwork. Additional Information •Employee benefit card offering discounted rates at Accor hotels worldwide. •Develop your talent through Accor’s learning programs. •Opportunity to grow within your property and across the world! •Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

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Responsibilities

Manage daily reservations processes and supervise the reservations team to ensure quality and efficiency. Handle guest complaints and promote loyalty programs to enhance guest retention.