Reservations Manager at Accor

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Revenue Maximization, Occupancy Forecasting, Team Leadership, Up-selling, Yield Management, Opera Cloud, Group Bookings Coordination, Reporting, Stakeholder Management, Coaching, Negotiation, Communication, Time Management, Multitasking, Hotel Operations

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Job Purpose To plan and coordinate all Reservations activities to ensure a smooth and efficient running of the Department, whilst ensuring maximum revenue is achieved and high occupancy is maintained. Provides ongoing leadership, support and guidance to the entire Reservations team to ensure the overall success of the Department. Primary Responsibilities Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact Prepare yearly forecasts of occupancy and revenue in conjunction with Management Prepare and follow monthly objectives to increase occupancy and revenue Handles all incoming reservations enquiries in a timely manner, taking particular care to up-sell and maximise revenue opportunities Explain variances between forecast and actual occupancies and advise Management accordingly Ensure revenue is maximised through revision of occupancies, especially during peak seasons Ensure familiarity with the reservations system, all tiers of the rate structure, occupancy and Property features to maximise occupancy at every opportunity Manages internal allocations of promotional specials, Unit Owners, RCI and Minimum Income Agreement units Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area Compile relevant Reservations reports as necessary Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible Identifies the early stages in over-booking situations and attempts to find solutions or alternatives to mitigate this Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system Hold regular yield meetings with the General Manager and Front Office Manager to review high and low occupancy periods, events and review opportunities Attend regular Front Office meetings to ensure clear communication between the Front Office Team, Sales Team and Reservations Team Maintains records of special accounts and travel agency statistics, to provide Sales with accurate account statistics Advise Sales Team of any relevant sales leads Qualifications Minimum 1 year experience in a reservations/sales leadership role Qualifications in Hospitality/ Tourism Management or Sales/Commercial Hotel industry experience is preferred but not essential Demonstrated leadership experience, in a sales environment preferred. Strong computer and systems skills preferably in Opera Cloud. Additional Information Competencies Strong analytical skills. Positive energy, eye for attention to detail and strong drive for results Ability to work with multiple stakeholders and fast paced environment Appropriate working rights to work within Australia An ability to understand and navigate complex stakeholder environments Strong focus and passion for hotel operations Sound understanding of emerging trends in the industry Demonstrated ability to coach, mentor, develop and inspire teams Confident and articulate communication, negotiation, relationship and networking skills Time management skills with the ability to multitask Strong personal integrity Good interpersonal skills with ability to communicate with all levels of team members Flexible and able to embrace and respond effectively to change Role model in Accor values and Heartist culture Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Reservations Manager is responsible for planning and coordinating all departmental activities to ensure smooth operations, maximum revenue achievement, and high occupancy maintenance. This includes supervising and training the Reservations team while preparing forecasts and managing internal allocations.