Company Description
At Accor, we are over 330,000 Heartists® across 110 countries. Building on the strength of our teams and our diverse holistic ecosystem of 45+ brands, experiences & solutions, we are breaking new ground to shape the hospitality of tomorrow, connecting cultures with heartfelt care.
Pullman Sydney Airport is located in the centre of Mascot Business Park and is only a short walk from Mascot train station. The premium 5 star hotel at Sydney Airport brings contemporary style and functional design with a smart open layout and 229 rooms and suites. With five multifunctional spaces – including modular conference rooms for up to 200 guests, two executive boardrooms, and a dedicated quiet zone – every detail at our hotel is considered to empower connection, creativity, and focus. The hotel delivers a fantastic food and beverage product with Mobius Bar & Grill located on premise - a relaxed and flexible environment, serving in house and external guests.
Job Description

Reporting to the Revenue Manager, your responsibilities as a Reservations Manager will include:

• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact.
• Follow & communicate monthly objectives to increase occupancy and revenue.
• Handles all incoming reservations enquiries via telephone and emails in a timely manner, taking particular care to up-sell and maximise revenue opportunities.
• Inputs bookings in rooms to maximise back-to-back bookings and constant monitoring of room allotments and availability in the short and long term.
• Understand PMS/GDS systems and any other online RES systems.
• Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible
• Maintains records of special accounts and travel agency statistics, to provide Sales with accurate account statistics.
• Problem solving systems issues and customer requests

Qualifications

• Previous experience in Hotel Reservations
• Ability to thrive in a fast-paced environment
• A natural problem solver
• Excellent and articulate communication
• Ability and commitment to maintain confidentiality
• Enjoy making guests’ stay memorable
• Full working rights in Australia

Additional Information
At Accor, we believe HOSPITALITY IS A WORK OF HEART!
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.
You can be all you are! Grow & create your path! Work with purpose! Enjoy and feel valued!
If you are willing to learn and are passionate about the hospitality industry, please apply!

• Supervision, support and training of Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact.
• Follow & communicate monthly objectives to increase occupancy and revenue.
• Handles all incoming reservations enquiries via telephone and emails in a timely manner, taking particular care to up-sell and maximise revenue opportunities.
• Inputs bookings in rooms to maximise back-to-back bookings and constant monitoring of room allotments and availability in the short and long term.
• Understand PMS/GDS systems and any other online RES systems.
• Coordinate group bookings at the Hotel, attempting to fulfil client requests and special needs where possible
• Maintains records of special accounts and travel agency statistics, to provide Sales with accurate account statistics.
• Problem solving systems issues and customer request