Ashdown Park Hotel is currently recruiting for a dedicated, full time, Reservation’s Manager
The Reservations Manager is responsible for handling & processing all aspects of individual and group room reservations. They will be Responsible for supervising and training the Reservations Agents.

• Responsible for supervising and training the Reservations Agents
• Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
• Assist with reception breaks and shift cover where necessary
• Ensure the reservations being entered into the PMS system are in the correct format
• Communicate information to other departments with information that pertains to them
• Check arrival lists and double check that all special requests are followed up correctly
• Print reports and check details for reservations made
• Ensure blocks, party name lists and arrangements are updated correctly following up with sales where required.
• Entering group rooming lists
• Assisting the Revenue Manager with creating new accommodation packages on the website and setting rates online.